Privacy Policy
Cumbria Direct Couriers
Last updated: 15 October 2026
1. Who we are
Cumbria Direct Couriers is operated by The Handmade Ice Cream Company.
Our business address is:
Unit 2, Crakeside Business Park
Greenodd, Ulverston
Cumbria, LA12 7RT
Email: info@cumbriandirectcouriers.co.uk
Telephone: 07843 619903
For the purposes of UK data protection law, The Handmade Ice Cream Company is responsible for the personal information collected through this website.
2. Information we collect
When you request a quotation or book a courier service, we may collect:
- Your name and company name
- Email address and telephone number
- Collection and delivery addresses
- Delivery instructions and details of goods being transported
- Booking, invoice and payment information
- Technical information collected when you use our website
3. How we use your information
We use your personal information to:
- Provide courier quotations
- Arrange collections and deliveries
- Contact you about your booking
- Process payments and issue invoices
- Maintain business and accounting records
- Meet our legal obligations
- Protect our website and prevent fraud
We process information where necessary to provide our services, comply with legal obligations, or pursue legitimate business interests. Where consent is required, we will request it.
4. Payments and third-party services
We use third-party providers to operate our business, including:
Stripe: To process online payments securely.
Xero: To manage invoices, payments and accounting records.
IONOS and WordPress: To host and operate our website.
We share only the information reasonably necessary for these services. Some providers may process information outside the UK, subject to appropriate data protection safeguards.
5. How long we keep your information
We retain personal information only for as long as necessary for the purposes described in this policy.
Accounting and transaction records are generally retained for at least six years where required for UK tax and accounting purposes.
Other personal information is reviewed and deleted when no longer required, subject to legal or legitimate business needs.
6. Cookies
Our website may use essential cookies required for its operation.
If we use non-essential cookies, such as analytics or advertising cookies, we will provide information about them and request consent where required.
7. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
8. Your rights
Under UK data protection law, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Object to or restrict certain processing
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
To exercise your rights, contact info@cumbriandirectcouriers.co.uk.
You may also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, legal requirements or how we process personal information.
The latest version will be published on this website.
10. Contact us
For questions about this Privacy Policy or your personal information, contact:
Cumbria Direct Couriers
Operated by The Handmade Ice Cream Company
Email: info@cumbriandirectcouriers.co.uk
Telephone: 07843 619903